The Healthcare Hiring Crisis
Healthcare facilities are facing an unprecedented staffing shortage. With nursing turnover rates exceeding 20% and thousands of open positions at any given time, traditional recruiting methods simply can't keep pace.
The average cost of a single nursing turnover is $46,000. Yet most healthcare recruiters are so overwhelmed they can't screen candidates fast enough — losing qualified nurses to faster-moving competitors.
Nurses and CNAs are in high demand. When they apply, they expect a quick response. Every day you wait to screen a candidate is another day they might accept an offer somewhere else.
How Joy Solves Healthcare Recruiting
Instant Credential Verification
Joy asks the right questions to verify licenses, certifications, and credentials upfront. No more wasting time on candidates who don't meet basic requirements.
- State license verification questions
- BLS/ACLS certification checks
- Experience level assessment
- Specialty and skill verification
24/7 Interview Availability
Healthcare workers don't work 9-to-5, and neither does Joy. Candidates can interview during their lunch break, after a night shift, or whenever works for them.
- Available nights, weekends, and holidays
- Works from any phone — no app needed
- Interviews in English or Spanish
- Flexible scheduling for busy clinicians
Smart Knockout Screening
Automatically filter for must-haves like shift availability, travel requirements, and mandatory certifications before investing recruiter time.
- Shift and schedule availability
- Travel and float pool willingness
- Required certification verification
- COVID vaccination status (if required)
Compliance-Ready Documentation
Every interview is recorded and transcribed. Joy creates detailed summaries you can use for compliance documentation and hiring decisions.
- Full interview transcripts
- Audio recordings for review
- AI-generated candidate summaries
- Structured scoring for fair comparison
Results Healthcare Teams Are Seeing
"Before Joy, we were losing qualified nurses because we couldn't call them back fast enough. Now every candidate gets screened within hours, and our fill rates have never been better."
Built for Every Healthcare Role
Joy handles screening across your entire healthcare organization:
- Registered Nurses (RN) — Verify licenses, specialties, and unit experience
- Certified Nursing Assistants (CNA) — Check certifications and shift availability
- Licensed Practical Nurses (LPN) — Assess experience and credential status
- Medical Assistants — Screen for clinical vs. administrative skills
- Caregivers & Home Health Aides — Verify training and transportation
- Support Staff — Screen administrative, dietary, and environmental services
How It Works for Healthcare Hiring
- Post Your Positions — Joy integrates with your job boards and ATS
- Candidates Apply — Every applicant immediately receives an interview invitation
- AI Conducts Interview — Joy asks about credentials, experience, and availability
- Instant Verification — Knockout questions filter unqualified candidates automatically
- Ranked Results — See your best candidates first, with full documentation
Healthcare organizations using Joy report 85% of candidates complete their interview within 24 hours — compared to weeks with traditional phone screens.
Compliance & Security
Healthcare recruiting requires careful handling of sensitive information. Joy is built with compliance in mind:
- HIPAA-aware interview protocols
- Secure data storage and transmission
- Customizable consent and disclosure language
- Audit trails for all candidate interactions
- Integration with background check providers
Frequently Asked Questions
Can Joy verify nursing licenses?
Joy asks candidates about their license status, state of licensure, and expiration dates. While Joy doesn't directly query license databases, the information collected can be verified through your standard credentialing process. Many customers pair Joy with automated license verification tools.
How does Joy handle HIPAA requirements?
Joy doesn't collect or store protected health information (PHI). All interviews focus on the candidate's qualifications and employment information. Interview data is stored securely and can be configured to meet your organization's data retention policies.
Can we customize questions for different nursing specialties?
Absolutely. You can create different interview templates for ICU nurses, med-surg, OR, ER, and any other specialty. Each template can have unique knockout questions and scoring criteria tailored to that role.
What ATS systems does Joy integrate with?
Joy integrates with healthcare-focused ATS platforms including HealthcareSource, Symplr, iCIMS, Workday, and many others. We also support custom integrations for enterprise health systems.
How do candidates feel about AI interviews?
Healthcare candidates appreciate the flexibility to interview on their schedule. Most report a positive experience, especially compared to playing phone tag with recruiters. Completion rates in healthcare are among our highest across all industries.
Can Joy screen for travel nurse positions?
Yes! Travel nursing recruiters use Joy to verify availability windows, preferred locations, housing preferences, and required certifications. Joy can ask about contract length preferences and start date flexibility.
Is Joy bilingual for Spanish-speaking candidates?
Yes, Joy conducts interviews in both English and Spanish. Candidates choose their preferred language at the start of the call. This is particularly valuable for healthcare facilities serving diverse patient populations and hiring bilingual staff.
Can Joy verify nursing licenses automatically?
Joy asks candidates about their license status, state of licensure, license number, and expiration dates. While Joy doesn't query license databases directly, the information is captured verbatim for your credentialing team to verify. Many healthcare clients pair Joy with automated license verification tools.
What's the candidate experience like?
Candidates receive a professional voice interview they can complete on their schedule — between shifts, during lunch, or after hours. Most healthcare candidates prefer this to phone tag with recruiters. Completion rates in healthcare are among our highest at 85%.