At Peak Health, we believe in making healthcare more accessible, efficient, and compassionate through technology. Our telehealth services connect patients with high-quality care, wherever they are. We’re growing our team of Telehealth Agents who serve as the first point of contact for patients seeking support and guidance. -------------------------------------------------------------------------------- Position Overview As a Telehealth Agent, you will play a key role in ensuring a seamless patient experience. You’ll assist patients with scheduling, navigating the telehealth platform, providing basic healthcare intake support, and coordinating with medical professionals. This is a fast-paced, patient-facing role that requires strong communication, empathy, and technical proficiency. -------------------------------------------------------------------------------- Key Responsibilities * Serve as the first point of contact for patients via phone, chat, or video. * Guide patients through the telehealth platform, troubleshoot technical issues, and ensure successful appointment access. * Collect and verify patient information, medical history, and insurance details. * Triage patient needs and route them to the appropriate provider or department. * Maintain accurate records of all patient interactions in compliance with HIPAA regulations. * Provide compassionate, patient-centered service to ensure a positive telehealth experience. * Collaborate with medical providers, nurses, and administrative staff to streamline care delivery. -------------------------------------------------------------------------------- Qualifications * High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration or related field preferred. * Prior experience in telehealth, medical office administration, call center, or customer support strongly preferred. * Excellent verbal and written communication skills, with a strong focus on empathy and patient care. * Proficiency in using digital platforms, video conferencing tools, and electronic medical records (EMR). * Strong organizational skills and ability to multitask in a fast-paced environment. * Knowledge of HIPAA compliance and patient confidentiality best practices. -------------------------------------------------------------------------------- Working Conditions * Remote position with required access to a quiet, professional workspace. * Flexible scheduling, including potential evening or weekend shifts. * Training and ongoing professional development provided. -------------------------------------------------------------------------------- Why Join Peak Health? * Opportunity to help patients access care quickly and conveniently. * Collaborative, mission-driven team environment. * Competitive compensation and benefits. * Growth opportunities in the telehealth and healthcare technology sector.