Case Study: People Science Wins Client Confidence & Reduces Hiring Bias

Executive Summary

People Science is a female-owned RPO consulting company serving clients from Bose to the American Red Cross for over 25 years. In 2025, they transformed their recruiting process using Classet's AI recruiter, Joy.

The result: a streamlined hiring process, reduced unconscious bias in hiring, and a competitive advantage that's helping them win new business.

The Challenge: Reducing Unconscious Bias and Improving Operational Reliability at Scale

In high-volume recruiting, maintaining consistency and objectivity across hundreds or thousands of candidate interactions becomes exponentially more difficult. Even small inconsistencies or unconscious bias can compound into significant hiring disparities that impact both quality and compliance.

This challenge became evident when Lindsey Roundtree, Director of Recruitment and Client Services at People Science, was conducting an internal hire. Having worked at the company for nearly 20 years, she recognized that her personal relationships with many applicants would inevitably influence her judgment.

The stakes are high in RPO work, where People Science is accountable for representing their clients' values and maintaining consistent hiring standards. Traditional recruiting creates multiple failure points: what happens when key recruiters get sick, take vacation, or leave unexpectedly? These operational gaps don't just disrupt workflow, they compromise the consistent, objective screening that high-stakes clients demand.

The Solution: AI-Powered Recruiting Agent

People Science implemented Joy to address both operational consistency and bias challenges simultaneously. What started as a pursuit of efficiency and scalability quickly revealed a more powerful capability: standardized, objective candidate evaluation that scales without degrading quality.

Joy creates a consistent first touchpoint for every candidate, regardless of which recruiter is available, what time of day they apply, or what personal relationships might exist. The AI conducts structured interviews using the same criteria and approach every time, generating objective candidate profiles that give recruiters like Lindsey a bias-reduced foundation to build upon.

This approach transforms the traditional recruiting bottleneck into a scalable advantage. Instead of recruiters spending initial conversations gathering basic information and fighting their own unconscious biases, they receive comprehensive candidate insights that enable more strategic, higher-value interactions from the first human touchpoint.

"This is where Joy is going to shine for me. I'm going to allow [the AI] to do that first interview so that when it does hit my desk, I have these great notes and a really good understanding of what this outsider perspective would be that I wouldn't be able to get from any of my other leaders."

— Lindsey Roundtree, Director of Recruitment and Client Services, People Science

The result: consistent quality at scale, reduced operational risk, and the ability to deliver the partnership-level service that defines People Science's value proposition.

Key Results:

Increased Client Confidence by Addressing Hiring Bias

When People Science approached their new and recurring clients with the technology they were implementing, bias reduction became a standout feature that created confidence to move forward.

"The unconscious bias piece that lives within the product... That was the big selling point. How are we mitigating bias?... They were sold after that." — Lindsey Roundtree, Director of Recruitment and Client Services, People Science

Measurable Hiring Outcomes

The AI-powered screening process has delivered tangible results, with multiple successful hires originating from Joy's initial screenings.

"Out of all of the screenings that have been done, we've seen quite a few hires come through that have originated with Joy... we've been able to really show them that automation doesn't have to feel scary and bringing AI in will show you the results and the benefits." — Lindsey Roundtree, Director of Recruitment and Client Services, People Science

Operational Reliability & 24/7 Availability

Joy provides round-the-clock screening capabilities that maintain consistent quality regardless of time or day, solving the critical "what happens when recruiters aren't available" problem that plagues traditional recruiting operations.

"Joy certainly has the ability to not only screen them during the day, but at night and on the weekends... Joy will always function at that same rate and that same level, which is something I can always rely on." — Lindsey Roundtree, Director of Recruitment and Client Services, People Science

Customizable & Compliant Solution

Unlike rigid AI tools, Joy adapts to specific client requirements, including compliance-heavy industries that demand customized approaches while maintaining high-touch service standards.

"This client in particular did not want the bot to do any knockouts, which I was able to work with the team on and customize... Every objection that I was faced with, [the Classet team] worked with me on." — Lindsey Roundtree, Director of Recruitment and Client Services, People Science

The Human-AI Partnership

Joy enhanced recruiter effectiveness by providing more objective initial assessments that human recruiters could build upon:

"It's not taking the human out of it. Instead, it's minimizing the unpredictability because you have something that's always predictable in play." — Lindsey Roundtree, Director of Recruitment and Client Services, People Science

Competitive Differentiation in Modern Market

In business negotiations, People Science positions AI capabilities as evidence of their forward-thinking approach, helping them stay competitive with tech-savvy clients who expect modern solutions.

"The response from clients has been tremendous. They are really happy with the unconscious bias piece... right now they are full believers." — Lindsey Roundtree, Director of Recruitment and Client Services, People Science

Implementation Success

The transformation enabled People Science to deliver more equitable recruiting while maintaining its partnership-focused approach:

"Really just looking at the balance... it doesn't have to take over everything. It doesn't have to feel like you are turning your power over to the AI... embracing it and learning to have it work for you." — Lindsey Roundtree, Director of Recruitment and Client Services, People Science

The Bottom Line

People Science's success demonstrates how AI-powered recruiting can help address one of the industry's most persistent challenges: unconscious bias. By providing consistent, more equitable screening for all candidates, they've created a competitive advantage that benefits clients, candidates, and their own internal hiring processes.

About People Science: People Science is a Recruitment Process Outsourcing (RPO) provider, founded in 1997, that offers tailored talent acquisition solutions to companies across various industries.