
3 New Ways Joy Helps You Hire Faster (and Smarter) in 2025
Classet's AI voice interviewer just got smarter. New updates to Joy help recruiting teams customize outreach, more flexibly qualify candidates, and save hours on admin.
Nick JonesJanuary 26, 2026
company-newsHigh-volume hiring teams are under more pressure than ever. You need to move fast while also finding the right candidates. That's the balance we've been focused on at Classet, and this month we're rolling out three updates to Joy, our AI voice interviewer, designed to help you do both.
Whether you're evaluating AI recruitment software for the first time or are a seasoned Classet user, these updates deliver immediate value. Here's what's new.
1. Custom Email & SMS Campaigns: Your Outreach, Your Way
Candidate engagement is everything in a competitive market. But every company has a different hiring tempo. Some roles need to be filled yesterday. Others require a more measured approach.
With Custom SMS Campaigns, you now have full control over how Joy reaches out to candidates. Set your own follow-up timing, adjust the number of reminders, and tailor the messaging to match your brand voice. Whether you need a high-urgency cadence for warehouse roles or a more relaxed approach for corporate positions, Joy adapts to your process.

This is where AI recruiting starts to feel less like software and more like a teammate. You define the rules. Joy executes with consistency and speed.
Why it matters: Generic outreach gets ignored. Personalized, well-timed communication drives higher completion rates and a better candidate experience. For teams running AI interviews at scale, this level of customization can be the difference between a candidate completing their screening or ghosting entirely.
2. Smarter Qualification Logic: Build Your Pipeline, Not Just Your Shortlist
Here's a scenario most recruiters know too well: a candidate doesn't meet one hard requirement, so they're automatically out. But what if they'd be perfect for a different role? Or what if your requirements are flexible for the right person?
Joy's new qualification settings give you options. You can still review candidates who don't meet your requirements. But now you can also choose to continue the interview and gather full context, equipping you with more information to make the call.
This flexibility is what separates basic AI hiring tools from true AI recruitment software built for strategic talent acquisition. You're not just filtering. You're building relationships with candidates who might be a fit down the road.
Why it matters: Great candidates don't always fit neatly into a single job description. With this update, your AI interviewer helps you build a warm pipeline of "not right now, but maybe soon" talent. That's strategic hiring, not just transactional screening. And for companies exploring AI recruiting agents, this is the kind of nuanced decision-making that actually moves the needle.
3. One-Click Call Summaries: Less Admin, More Insight
You've invested time building a detailed interview script. The last thing you want is to spend more time manually updating your summary template every time you make changes.
Now you don't have to. With a single click, Joy reads your interview script and generates a structured summary prompt that captures all your questions. The result: consistent, comprehensive summaries you can share with hiring managers without reformatting.

For teams conducting dozens or hundreds of AI interviews per week, this adds up fast. Less time on admin means more time on the work that actually requires human judgment.
Why it matters: The best AI recruitment software reduces your workload, not adds to it. This feature saves time on every single interview and ensures the insights you need are always front and center. It's a small change that compounds into hours saved each month.
Built for Teams That Move Fast
These updates share a common thread: flexibility. We know that no two hiring processes are the same, and the best AI voice interviewer is one that adapts to how you work, not the other way around.
Whether you're screening hundreds of applicants for frontline roles or building a pipeline for specialized positions, Joy is designed to be an extension of your team. Fast when you need speed. Thoughtful when you need nuance.
The landscape of AI hiring tools is evolving quickly. What separates the best solutions from the rest is how well they integrate into your existing workflow and how much control they give you over the candidate experience. That's what we're building at Classet.
If you are a Classet customer, all three features are live now. Log in to your Classet account to explore them, or reach out to our team if you'd like a walkthrough.
Joy is Classet's AI voice interviewer that conducts automated phone screenings and integrates with your existing ATS. Teams use Joy to scale their AI recruiting efforts without sacrificing candidate experience. Book a demo here!
FAQ
What is an AI voice interviewer and how does it work?
An AI voice interviewer is software that conducts automated phone screenings with candidates. Candidates receive a call (or initiate one), answer questions verbally, and the AI evaluates their responses in real time. Joy, Classet's AI voice interviewer, can screen hundreds of candidates simultaneously, analyze them against your requirements, and deliver structured summaries to your team. It integrates with your ATS so qualified candidates flow directly into your existing hiring workflow.
Will candidates know they're talking to an AI interviewer?
Yes. Transparency is important, and candidates are informed that Joy is an AI conducting their screening. We've found that most candidates appreciate the convenience (with over 94% of candidates rating the experience positively). They can complete their interview on their own schedule, often outside business hours, and receive a consistent experience. The key is making the interaction feel natural and respectful, which is why features like custom SMS campaigns let you match the tone to your brand.
Can I customize the messages my AI voice interviewer sends to candidates?
Yes. With Custom SMS Campaigns, you have full control over every text and email Joy sends. You can adjust the timing between follow-ups, change the number of reminders, and edit the copy to match your brand voice. This is especially useful for teams running AI interviews across multiple roles with different urgency levels or candidate expectations.
How do call summaries work with AI recruitment software?
Joy automatically generates a summary after every interview based on the candidate's responses. With our new one-click summary feature, you can also generate a summary prompt directly from your interview script. This ensures your summaries always reflect the questions you're asking, without manual updates. The result is consistent, shareable candidate insights that save your team hours of reformatting each week.
Is Classet compliant with AI hiring regulations? Doesn't AI introduce bias?
Classet is designed with compliance in mind. Our AI voice interviewer, Joy, undergoes independent bias audits to comply with regulations like NYC Local Law 144, which requires automated employment decision tools to be tested for adverse impact across demographic groups. We publish our bias audit results and are committed to transparency in how our AI recruitment software evaluates candidates.
On the broader question of AI and bias: any hiring process, human or automated, can introduce bias. The difference is that AI hiring tools can be systematically tested, audited, and improved in ways that traditional interviews often aren't. Joy asks every candidate the same questions in the same way, eliminating variability from interviewer mood, unconscious preferences, or inconsistent evaluation criteria.
That said, we don't believe AI should make final hiring decisions. Joy screens and qualifies candidates against criteria you define, then surfaces structured insights so your team can make informed decisions. The goal is to remove bias from the process, not remove humans from the decision.